COVID-19 Operational Procedures
We are excited to welcome you back to The Springs Cinema & Taphouse. Please take a few moments to read the information below so you are familiar with the recent changes to our operations.
Ticket Purchasing Experience:
All tickets for The Springs must be purchased through our free app, available for download through Apple App Store and Google Play. This reduces touchpoints or person to person contact when entering the theatre, as your tickets will be stored on the app and available to be scanned from your phone. Our kiosks and box office are currently unavailable for ticket purchasing. Base price for all tickets is $7.
We have reduced the capacity of our bar and lounge area to allow for at least six feet of space between all parties. Our full liquor, beer and wine menu is currently available.
In-Theater Experience (Seating):
Most aspects of auditoriums at The Springs are designed in a way that is already more spaced out than other movie theater auditoriums. The distance between rows exceeds six feet from recliner to recliner, and you will have a minimum of two "buffer seats" between all parties. This occurs automatically when purchasing tickets.
In-Theater Experience (Food & Drinks):
We are offering a slightly pared down menu that features our most popular items. Our staff will be wearing masks and initially take orders at the counter as usual, but we will also be rolling out a trial process of allowing you to go straight to the auditorium and order food, drinks and concessions from your seat (to be delivered to your seat) using our app to minimize crowds in the lobby. Either way, we highly encourage you to arrive early to allow us to serve you prior to the movie and minimize any movie disruption.
In-Theater Experience (Sanitation):
Before and after every feature, all tables, chairs, armrests, handrails, door handles and cup holders are cleaned and sanitized. These items are verified by management prior to seating the next feature. All staff is required to wear masks and practice a high level of hygiene & sanitation at all times.
Overall Theater Sanitation:
Frequent cleaning and disinfecting of any touched surfaces, such as door handles, tables, chairs, concession stations, and restrooms will occur throughout the facility. Doors are propped open where possible to provide easy and touchless access. Hand sanitizer, soap and water, or similar disinfectant are readily available to associates and guests. We follow all guidelines set by the State of Georgia for movie theatres. As an added measure, all HVAC filters have been upgraded to a higher level HEPA filter to improve overall air quality.
All theater associates are screened before each shift. This screening includes a temperature check, symptoms check, questionnaire regarding exposure to anyone who has shown symptoms, and a signed document attesting they were checked, and all information given is true & accurate.
Suggested Customer Guidelines for COVID-19:
The following are minimum recommended health protocols for all movie theater customers based on guidance from the CDC and state governments. These minimum health protocols are not a limit on the health protocols that individuals may adopt. Individuals are encouraged to adopt additional protocols consistent with their specific needs and circumstances to help protect the health and safety of us all.
Maintain at least 6 feet separation from other individuals who are not attending the movie together. If such distancing is not feasible, other measures such as face covering, hand hygiene, cough etiquette, cleanliness, and sanitation should be rigorously practiced.
Self-screen before going into a movie theater for any of the following new or worsening signs or symptoms of possible COVID-19: cough, shortness of breath, chills, repeated shaking, muscle pain, headache, sore throat, feeling feverish or a temperature in excess of 100.0, and known contact with a person is lab confirmed to have COVID-19.
Wash or disinfect hands upon entering a movie theater and after any interaction with employees, other customers, or items in the movie theater.
Consistent with the actions taken by many individuals across the state, consider wearing cloth face coverings (over the nose and mouth) when entering a movie theater, or when within 6 feet of another person who is not a member of the individual’s household. If available, individuals should consider wearing non-medical grade face masks.
Individuals aged 65 or older are at a higher risk of COVID-19. To the extent possible, avoid contact within 6 feet with individuals aged 65 and older. Individuals aged 65 and older should stay at home as much as possible.
Wash or sanitize hands after any transactions.